We live in a world, where the quickest mantra to profit gain is getting more for less. The idea of a SOHO is the embodiment of the same. The graphs of expansion of the technological advancements and the spatial…
Todays’ flexible work locations require 24X7 connectivity that is not confined to one office or address. At the same time, a person can be contacted through various means such as calls, emails, fax, etc. therefore it is now essential than…
Consumer retention is a difficult race to participate in, especially when they do not shy away from trying multiple options available in the market. Key to succeed in this race is to quickly adapt with the needs of your buyer.…
The concept of the multichannel call center is doing rounds in the industry since 1997. However, there are very few companies who have completely understood it and have employed correct practices for implementation. Actually, a multichannel customer center is indeed…