The concept of the multichannel call center is doing rounds in the industry since 1997. However, there are very few companies who have completely understood it and have employed correct practices for implementation. Actually, a multichannel customer center is indeed…
Start-ups always have a dilemma that they need to have important and essential infrastructure in place. On the second hand, they have very stringent budgets, so that they cannot invest in all such infrastructure. So they need smart office tools…
Payroll management is an imperative function of HR in any organization irrespective of its size. It is very important for employees and organisation for the payroll to be accurate and on time. To make it happen, all payroll inputs must…
Educational facilities have a large number of students and faculties. Collecting accurate time-attendance data and maintaining it is quite a cumbersome task for the institutions, especially when done manually. To ease out the entire collection and management of this data,…
The success of any Time-Attendance solution lies in the flexibility it offers and simplifying the functions of report generation and notifications for HR, admin, managers and employees. Matrix COSEC is a web based flexible and scalable Time-Attendance solution designed for…
Every organization has different attendance policies in execution. The policies can be defined user wise, late in, early out, over-time, C-Off, absenteeism policies, and leave policies. When operating on a global scale, an organization has various attendance policies for every…
As they say, people are the most valuable asset for any organization and their time is a valuable resource. Managing employee’s timings and attendance is important and a critical challenge for organizations. It is especially so when organizations have branches…
Data centres are a centralized storehouse, physical or virtual, for storage, management and dissemination of data and information pertaining to a particular organization. Hence, organizations are very careful with respect to protecting their data. This is where security of data…
Organizations today have started adapting the biometric systems for applications in the domains of access control, time-attendance, etc. This technology has enabled organizations to enhance security within their premises and streamline the process of time-attendance for their employees. One of…
Many organizations have certain areas or places in their premises where they want control over access of employees. Areas such as the R&D centre, QC department, etc. may fall into the category of places where organizations require access control. Moreover,…
