Application : Unified Communication Solution, Multi-location Communication Solution, Fixed Media Gateways, Digital Key phones
Industry : Manufacturing
Location : INDIA
The pharmaceutical company is dedicated to providing high-quality, safe, and effective medicines that meet customer needs and comply with all statutory and regulatory requirements. Specializing in the production of tablets, capsules, pellets, liquid orals, suppositories, and dry powder syrups, the company covers a wide therapeutic range.
The state-of-the-art manufacturing facility is designed to meet standards outlined by Schedule M of the Indian Drugs & Cosmetics Act, USFDA, and European Regulatory Agency guidelines. Equipped with world-class technology and equipment, the company adheres to current Good Manufacturing Practices (cGMP) to deliver top-quality products on time and at an affordable cost.
The company has three buildings in its perimeter, two production units, and one security unit. They wanted an intercom system, to have seamless connectivity between these buildings and the head office.
The prime requirement of the client was to connect third-party PBX installed at the Head Office with Matrix IP-PBX deployed at the Branch Offices. Furthermore, as part of the intercom system, they wanted mobility extensions for the production unit employees. They required an operator console, which allowed the attendant to transfer calls to the desired station by pressing a single button.
Matrix, working along with regional channel partner – Select Engineering and Systems, Hyderabad, understood the requirement of the customer and delivered an intercom system that utilized ETERNITY ME16SAC (Now ETERNITY MENX16SAC) with Gateway license, SETU VFXTH0032, EON48 (Now EON510) – Feature-rich Digital Key Phone with DSS16X4 (Now DSS532) and SPARSH M2S (Now VARTA) as a Mobile Application.
ETERNITY ME16SAC as a Universal Media Gateway Solution
Since both the production units are located at a distance of a few hundred meters, a common IP-PBX was deployed for both offices. A Gateway license was activated in ETERNITY ME16SAC to avail the Gateway facilities from the IP-PBX. Furthermore, ETERNITY ME16SAC was connected with third-party PBX installed at the Head Office over IP.
SPARSH M2S a Mobile Application
SPARSH M2S is a mobile application supported on Android and iOS platforms. The mobility solution sufficed the field employees’ need for quick connectivity with the in-office employees, making their smartphones their desk extension. The solution redefined the communication experience for field workers by giving them one-touch access to features such as Presence Sharing, Conferences, Video Calling, and more.
SETU VFXTH0032 as a VOIP to FXS Gateway Solution
The security unit had no communication solution deployed, henceforth, establishing internal connectivity within the Branch Offices and with the Head Office became a problem. SETU VFXTH0032 – Fixed VOIP-FXO-FXS Gateway was offered to fulfill this requirement. 30 Analog extensions were connected over SETU VFXTH0032 to connect in-office employees with the Head Office and other branches. The other two PBXs were connected with the Gateway to leverage the benefits of placing calls through the IP network.
EON48S – Feature-rich Digital Key Phone with DSS16x4 Operator Console
EON48S connected with the DSS16X4 operator console was offered to fulfill the requirement of transferring the call by pressing only a button. DSS16X4 is equipped with 64 Direct Station Selection keys, making call transferring an easy job. Furthermore, there is a series of BLF (Busy Lamp Field) keys indicating employees’ presence status helping the attendant to route calls accordingly.
- Anywhere, anytime connectivity with Matrix Intercom system
- Faster decision-making and smooth workflow
- Optimized communication infrastructure
- Transparency of features between two different PBXs
- Reduced communication delays
- Enhanced productivity with Matrix Intercom system
