Leveraging Communication Technology for a Successful SOHO Business The concept of a SOHO (Small Office/Home Office) embodies the concept of achieving more profit from fewer resources. Over the years, technological advancements have inversely correlated with the spatial needs of businesses,…
Todays’ flexible work locations require 24X7 connectivity that is not confined to one office or address. At the same time, a person can be contacted through various means such as calls, emails, fax, etc. therefore it is now essential than…
The concept of the multichannel call center is doing rounds in the industry since 1997. However, there are very few companies who have completely understood it and have employed correct practices for implementation. Actually, a multichannel customer center is indeed…
